Privacy Notice

Introduction and Purpose

This is the Move the Masses privacy notice. Move Mates® is a trading name of Move the Masses, registered charity 1179679.
Move the Masses respects your privacy and is committed to protecting your personal data. Our privacy notice will inform you as to how we collect, process and protect your personal data when you visit our website (regardless of where you visit it from), sign up to our newsletter, make donations, apply to volunteer or request our services. It will also provide information about your privacy rights and how the law protects you.
Move the Masses is committed to ensuring any personal data will be dealt with in line with the Data Protection Act 1998 and the new data protection legislation introduced under the General Data Protection Regulation (GDPR) and Data Protection Bill. To comply with the law, personal information will be collected and used fairly, stored safely and not disclosed to any other person unlawfully.
The Move the Masses website is not intended for children and we do not knowingly collect data relating to children.
This privacy notice supplements any other notices and is not intended to override them.
It is important that you read this privacy notice together with any other notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Controller and Data Processor

Move the Masses is the controller and data processor and we are responsible for your personal data (collectively referred to as Move the Masses, “we”, “us” or “our” in this privacy notice).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
Move the Masses Contact details
Telephone number:
01904 373017
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version of our privacy policy was last updated on 19th May 2022.
It is important that the personal data we hold about you is accurate and current.
Please keep us informed if your personal data changes during your relationship with us.

Third-party Links


Our website includes links to third-party websites, plug-ins and applications.

Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.


The information we collect about you

  1. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
  2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
    1. Identity Data includes first name, surname, username or similar identifier, date of birth and gender.
    2. Contact Data includes address, postcode, e-mail addresses and telephone numbers.
    3. Financial Data includes bank account and payment card details.
    4. Transaction Data includes details about payments or donations from you.
    5. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
    6. Profile Data includes your username and password (if applicable), donations or purchases made by you, your preferences, feedback and survey responses.
    7. Usage Data includes information about how you use our website.
    8. Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
    9. Personal Data includes details about your race or ethnicity, health conditions, criminal convictions and offences.
  3. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

If you fail to provide data:

Where we need to collect personal data and you fail to provide that data when requested, you may not be able to access our services, volunteer with us or attend out events. We will notify you if this is the case at the time.

How we collect your personal data


We use different methods to collect data from and about you including through:

Direct interactions

You may give us your data by filling in forms or by corresponding with us by post, phone, e-mail or otherwise. This includes personal data you provide when you:

    1. Register on our website;
    2. Make a donation to us;
    3. Apply to volunteer with us;
    4. Request a service for yourself or on behalf of someone else;
    5. Register for an event;
    6. Subscribe to our publications;
    7. Request marketing to be sent to you;
    8. Fill out any form on our website;
    9. Enter a competition, promotion or survey; or
    10. Give us some feedback.

Automated technologies or interactions.

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.

We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

Third parties or publicly available sources.

We may receive personal data about you from various third parties and public sources as set out below:

    1. Technical Data from the following parties:
      1. Analytics providers; and
      2. Search information providers.
    2. Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
    3. Identity and Contact Data from data brokers or aggregators.
    4. Identity and Contact Data from publicly available sources.

How we use your personal data


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    1. Where we need to perform the contract we are about to enter into or have entered into with you.
    2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    3. Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than to respond to an enquiry you make to us via our website where by making the enquiry you consent to us using any personal data provided for the purposes of dealing with and responding to that enquiry, or in relation to sending third party direct marketing communications to you via e-mail or text message.

You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Please contact us if you need details about the specific legal ground we are relying on to process your personal data.


We strive to provide you with choices regarding certain personal data uses, particularly around marketing. You will only receive marketing communications from us, by email, if you have opted in.

Third-party marketing

We will only share your personal data with an organisation outside of Move the Masses for marketing purposes with your express, opt-in consent.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. You can also unsubscribe directly on any marketing communications.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of registering for a specific service, applying to volunteer, event registration, making donations or other transactions.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see this information

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data 


We may have to share your personal data with internal or external third parties:

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, volunteers, contractors and other third parties who have a business need to know.

They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Your legal rights


Under certain circumstances, you have rights under data protection laws in relation to your personal data.

    1. Request access to your personal data.
    2. Request correction of your personal data.
    3. Request your personal data is permanently deleted.
    4. Object to processing of your personal data.
    5. Request restriction of processing your personal data.
    6. Request transfer of your personal data.
    7. Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We aim to reply to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated19